Customer Success Manager

About the role

AI visibility is new enough that most customers need a guide, not a dashboard tour. You will be that guide: onboarding accounts, reading their evidence with them, and turning findings into work their team will actually do. As we grow toward being the reference platform for AI visibility, you will also build the function itself: the onboarding that scales past you, the health signals that tell us who needs help before they ask, and the playbooks that turn one good save into a repeatable one. Your customers span dentists to agencies in six languages — the throughline is that every one of them should be able to point at the evidence and say what changed since they joined.

What you will do

• Onboard new accounts and get them to a first measurable win.
• Review visibility reports with customers and agree the next actions.
• Spot churn risk early and fix the cause, not the symptom.
• Bring recurring blockers back to product with evidence attached.
• Design the onboarding and health-score system that scales beyond your personal attention.
• Run quarterly evidence reviews that turn visibility data into renewals and expansions.
• Build the self-serve help content that answers the questions you hear twice.

What success looks like

• Net revenue retention is a number you own, report and visibly move.
• Customers renew because they can point at what changed — in their own words, in case studies.
• Onboarding runs to a documented playbook a second CSM could execute tomorrow.
• Support volume per account falls as your help content answers questions before they are asked.

What we are looking for

• 2+ years in customer success, account management or SEO consulting.
• Fluent French and English.
• You can hold a credible conversation about search and marketing.
• Based in or willing to relocate to Paris.
• You turn recurring conversations into systems — templates, playbooks, automations.
• Bonus: Spanish, German or Italian; our customers write in six languages.

Posted August 25, 2026