Growli Refund & Cancellation Policy

1. Overview

This policy explains how billing, cancellations, and refunds work for Growli's paid subscriptions. It supplements our Terms of Service; where the two mention the same topic, they are intended to be read together.

2. Subscription billing

Growli is offered through paid monthly or annual subscription plans.

• Subscriptions renew automatically until you cancel.
• Recurring billing is handled by our payment provider, acting as merchant of record.
• We do not offer a free trial. Every plan is a paid subscription you can start, change, or cancel at any time.

3. Cancelling your subscription

You can cancel at any time from the Billing section of your account.

• Cancellation stops future renewals; there is no cancellation fee.
• Your plan stays active until the end of the current paid period, and is not renewed after that.
• You keep access to features included in your plan until that period ends.

4. Refunds

Unless required by law, subscription payments — including for partial or unused periods — are non-refundable. Cancelling before your renewal date prevents the next charge.

Where a payment was clearly made in error, or where your statutory consumer rights or applicable law require a refund, we honour those rights. Refunds are issued by our merchant of record and are subject to their buyer terms.

5. How to request a refund

Email support@growli.xyz from the email address on your account, and include the approximate charge date and the reason for your request. We aim to respond within 5 business days.

6. Chargebacks

If something looks wrong with a charge, please contact us before opening a chargeback with your bank or card provider. We can almost always resolve billing issues directly and faster.

7. Contact

Questions about this policy? Reach our team at support@growli.xyz.